Terms of Service for SmartSwap (formerly Swaps PRN)

Last Updated: September 14, 2026

Welcome to SmartSwap, previously known as Swaps PRN. These Terms of Service ("Terms") govern your access to and use of the Service, owned and operated by June Hong ("we", "us", or "our"), based in British Columbia, Canada.

SmartSwap and Swaps PRN are the same service. The application was renamed to SmartSwap in August 2026. These Terms apply equally however you reach it, including:

• the website at smartswap.ca
• the website at swapsprn.com
• the SmartSwap app for Android, distributed through Google Play
• the SmartSwap app for iOS, distributed through the Apple App Store

References to either name, on any of these, mean the same service and the same operator. If you created your account under the Swaps PRN name, it is unchanged — the same account, the same data, the same Terms.

By using the Service, you agree to be bound by these Terms.

1. Description of Service

SmartSwap is a platform designed to facilitate the coordination and swapping of work shifts between employees. The Service is a communication tool and is not an official employer system.

2. User Responsibilities

• Accuracy: You are responsible for the accuracy of any shift data you enter.
• Employment Policies: You acknowledge that you are solely responsible for ensuring that any shift swap coordinated through the Service complies with your employer's policies and receives necessary official approvals.
• Conduct: You agree to use the Service professionally and only for its intended purpose of shift trading.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.

3. No Employment Relationship

June Hong, SmartSwap, and Swaps PRN are not affiliated with your employer. Use of this app does not guarantee that a shift swap will be recognized or approved by your workplace management.

4. Third-Party Authentication

The Service uses third-party sign-in providers for authentication. We do not issue or store passwords.

• Google Sign-In, provided by Google LLC. Your use of it is also subject to Google's Terms of Service and Privacy Policy.
• Sign in with Apple, provided by Apple Inc. Your use of it is also subject to Apple's terms and Privacy Policy.

We are not responsible for these providers' data practices. See our Privacy Policy for what each provider shares with us.

5. Payments, Subscriptions, and Refunds

Subscriptions The Service is offered on a subscription basis with monthly and annual billing options. Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.

Payment Processing All payments are processed by Stripe, Inc. By making a purchase, you agree to Stripe's Terms of Service. We do not store your full payment card details.

Cancellation You may cancel at any time. Cancelling stops future renewals, so you will not be charged again, but it does not entitle you to a refund or credit for the current billing period. You keep your Premium features until the end of the billing period you have already paid for, after which your account reverts to the free tier.

Account Deletion If you delete your account while you have an active subscription, monthly or annual, the subscription is cancelled immediately. Premium access ends at once, and any time remaining in the current billing period is forfeited.

No Refunds Subscriptions are non-refundable. No refund or credit is given for partial billing periods, including time remaining when you cancel your subscription or delete your account, except where required by applicable law.

Taxes All subscription prices are exclusive of applicable taxes. Purchases are currently subject to Canadian Goods and Services Tax (GST) and British Columbia Provincial Sales Tax (PST), which will be added at checkout. If the Service becomes available in additional jurisdictions in the future, applicable local taxes may apply.

Price Changes We reserve the right to change subscription pricing at any time. We will provide reasonable notice of any price changes before your next billing cycle.

6. User Content, Objectionable Content, and Abusive Users

What you can post. The only content you contribute that other users can see is your display name and your profile photo. Both are shown to colleagues at hospitals and units you share.

Zero tolerance. There is no tolerance for objectionable content or abusive users on SmartSwap. You agree not to upload, post, or transmit any content that is:

• sexually explicit, pornographic, or obscene;
• violent, graphic, or gory;
• hateful, discriminatory, or harassing toward any person or group;
• defamatory, threatening, or intended to intimidate;
• impersonating another person, a colleague, or an organization;
• illegal, or promoting illegal activity;
• spam, advertising, or otherwise unrelated to shift trading.

You also agree not to harass, threaten, stalk, or abuse other users through the Service.

Reporting. Every user can report another user's profile from the flag icon shown wherever that user appears — on a shift trade request and on any trade you share. Reports go directly to us.

Our response. We review every report and act promptly on objectionable content and abusive users. Action may include removing the profile photo, suspending the account, or permanently terminating it. Accounts terminated for objectionable content may not be re-registered.

Blocking. Every user can block any other user at any time, from the same flag icon or from Profile → Preferences → Blocked Users. A block is immediate and mutual in effect: neither of you will see the other's shifts on the marketplace, neither of you can send the other a trade request, and any pending requests between you are cancelled. Shift trades you have already agreed to remain on your schedule, because they are commitments to your employer.

Our rights. We may remove any content and suspend or terminate any account that violates this section, at our sole discretion and without notice.

7. Limitation of Liability

To the maximum extent permitted by applicable law, June Hong shall not be liable for any damages arising from your use of the Service, including but not limited to loss of wages, disciplinary actions from employers, or scheduling errors. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

8. Intellectual Property

All rights, title, and interest in and to the Service (excluding content provided by users) are and will remain the exclusive property of June Hong.

9. Termination

We reserve the right to suspend or terminate your access to the Service at any time, without notice, for conduct that we believe violates these Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, except where superseded by mandatory applicable laws in your local jurisdiction. Nothing in these Terms limits any rights you may have under the laws of your country or region of residence.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of any significant changes by posting the updated Terms within the application. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

13. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and June Hong regarding the Service and supersede all prior agreements and understandings.

14. Contact Information

If you have questions about these Terms, or wish to report objectionable content or an abusive user, please contact: [email protected]. Reports sent to this address are handled as promptly as in-app reports.